Privacy & Cookie Policy
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Last updated: 11th March 2026
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Important Notice
This Privacy & Cookie Policy describes how we collect and use your personal data, why we are allowed to do so under the law, who has access to your personal data, and what your rights are. Please review it carefully.
We take your privacy seriously and use your personal data as explained in this policy. We are the “controller” of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, see the section Your Rights below.
Use and Collection of Personal Information
You can visit our website without telling us who you are. If you register on the site, you will be asked to provide certain information, such as your contact details, name, and email address. We may use these details to provide you with relevant marketing material for our services, but you must provide consent before receiving any marketing communications. You can opt out at any time by emailing sally@twinsleepexpert.co.uk with the subject line “unsubscribe”.
Sally Unterberger, the owner of this website, is committed to protecting the privacy of anyone using this site and the confidentiality of any information you provide.
We will not share, sell, or disclose your personally identifiable information to third parties, except where legally required (e.g., court order, legal authority request).
Data we collect may be stored and processed outside of the UK.
If you wish us to remove personally identifiable information, you may contact sally@twinsleepexpert.co.uk.
Data Collected During Sleep Consultations
During a sleep consultation, we may need to capture specific and relevant information about your child’s sleep. This information will be stored for a reasonable period to aid future requests for services or support. We are contractually obliged to adhere to the data collection and storing procedures outlined in this policy.
Cookies
Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us understand how the website is used.
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Types of Cookies
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Strictly necessary cookies: Required for the basic functioning of the website. These do not require your consent.
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Analytics cookies: Used to analyse website traffic and improve our services. Google Analytics is used to collect this data in an aggregated and anonymised format.
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Marketing cookies: Only set if you consent, used to personalise content or measure advertising effectiveness.
When you visit our website, a cookie banner will appear giving you the option to accept or reject non-essential cookies. You can manage your preferences at any time via the banner or by adjusting your browser settings.
For more information about cookies and how to manage them, visit aboutcookies.org.
Google Analytics
We use Google Analytics to understand website traffic and improve our services. Google Analytics collects cookie and usage data in an anonymised and aggregated format. Data is processed outside the UK (in the USA). You can opt out of Google Analytics cookies via the cookie banner on our website.
For more information on Google Analytics privacy practices, see Google’s privacy policy.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee security of any data disclosed online and will not be responsible for breaches of security unless due to our negligence or wilful default.
Legal Grounds for Processing Personal Data
We process personal data only when we have a valid legal basis, such as:
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Consent
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Performance of a contract
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Legal obligations
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Legitimate interests
For cookies, strictly necessary cookies do not require consent, while analytics and marketing cookies are processed based on your consent.
How Long We Keep Your Personal Data
We retain your data only as long as necessary for the purposes for which it was collected. Factors considered include:
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Legal obligations to retain data
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Statutes of limitation
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Potential or actual disputes
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Guidelines from data protection authorities
When no longer required, personal data is securely erased.
Your Rights
You have the following rights regarding your personal data:
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Right to be informed – clear information about how we use your data.
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Right of access – to request a copy of your personal data.
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Right to rectification – to correct inaccurate or incomplete data.
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Right to erasure – to request deletion of personal data where no legal requirement exists to keep it.
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Right to restrict processing – to block or suppress use of your data in certain circumstances.
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Right to data portability – to obtain your data in a structured, commonly used format and transfer it to another controller.
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Right to object – to processing for legitimate interests or marketing purposes.
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Right to withdraw consent – at any time for processing based on consent, including cookies and marketing.
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Right to complain – to the Information Commissioner’s Office (ICO) if you believe your data is mishandled.
How to Contact Us
To exercise your rights or for any privacy enquiries, contact sally@twinsleepexpert.co.uk.
If you are not satisfied with our response or believe your data is mishandled, you can contact the ICO:
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Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
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Phone: 0303 123 1113
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Website: ico.org.uk
Links to Other Websites
Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites. Please review their privacy policies when visiting.
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. The latest version is reflected here with the last updated date. Please review it periodically.